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Chris Adams Raleigh, NC

Company: Blue Cross Blue Shield of North Carolina (Insurance)

Name variants: Christian Adams, Christopher Adams, Christine Adams, Crystal Adams

Professions & Specialties

AnalystAnalystsAgentsCounselorAdvisorFinancial Planning AnalystAccounting AnalystFinancial AnalystManagerTeam LeaderSenior Vice PresidentChief Executive OfficerOperations ManagerVice PresidentChief ExecutiveCorporate ExecutiveDesignersSoftware TesterComputer SpecialistSubject Matter ExpertBusiness AnalystApprenticeSkilled ProfessionalHR ManagerProject ManagersNetwork AdministratorNetwork Systems AdministratorAdvocateJuristLegal CounselHospital Care ProfessionalStudent WorkerHealth ProfessionalHealth PractitionerServices ProfessionalSales and Service SpecialistSales AgentSales RepresentativeRecruitment

Experience & Education

Position:
Perform & Business Metrics Analyst – Claims Operations at Blue Cross Blue Shield of North Carolina
Title:
Workforce Management Professional, Senior Finance and Business Modeler and Analyst
Location:
Raleigh-Durham, North Carolina Area
Industry:
Insurance
Work history:
Blue Cross Blue Shield of North Carolina - Durham, North CarolinaPerform & Business Metrics Analyst – Claims Operationssince Dec 2012Blue Cross Blue Shield of North Carolina - Durham, NCSenior Finance Analyst/Command Center Manager/Workforce ManagementJul 2008 - Dec 2012Convergys Corporation - Charlotte, North Carolina AreaWorkforce Resource and Planning ManagerJan 2006 - Jul 2008Sprint PCS - Charlotte, North Carolina AreaWorkforce Management ManagerMay 2003 - May 2005Sprint PCS - Charlotte, North Carolina AreaOperations Customer Care ManagerApr 2002 - May 2003Sprint PCS - Charlotte, North Carolina AreaTraining and Personnel Development ManagerMar 1999 - Mar 2002Lab Corp/Universal Diagnostics - Greater Detroit AreaOperations ManagerJan 1996 - Jan 1998US Navy Hospital CorpsmanMay 1990 - Oct 1994
Education:
Insite Managed SolutionsSigma Green, Yellow Belt for Contact Centers, Sigma 2011 - 2012North Carolina State UniversityCommunication, Mass/Telecommunication 1986 - 1990
Skills:
Call Center, Process Improvement, Insurance, Vendor Management, Customer Satisfaction, Business Analysis, Health Insurance, Workforce Management, Business Process Improvement, Outsourcing, Team Building, Data Analysis, Operations Management, Program Management, Team Management, Leadership, Training, Strategic Planning, Management, Customer Service, Forecasting, Change Management, Cross-functional Team Leadership, Contract Negotiation, Team Leadership, Avaya, Six Sigma, Performance Management, Contact Centers, Analysis, Budgets, Telecommunications, Coaching, IEX, Visio, Customer Experience, SharePoint, Microsoft Excel, Outlook, Microsoft Office, Call Routing, ACD, Healthcare, Human Resources, PowerPoint, Employee Training, Project Planning, Service Delivery, Business Strategy, Consulting - Internal & External
Languages:
French

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